FAQ — Questions fréquentes / Frequently Asked Questions

Questions fréquentes / Frequently Asked Questions

🇬🇧 English

Our Products

What is Nilotica Shea Butter?

Nilotica Shea Butter is a rare variety of shea butter from East Africa. Naturally softer, creamier and richer in oleic acid than West African shea butter, it melts easily on contact with the skin and leaves a softer, more comfortable and less heavy finish.

How is Nilotica Shea Butter different from regular shea butter?

Regular shea butter is often firmer, waxier and slower to apply. Nilotica Shea Butter has a naturally softer, more melting texture. A small amount spreads easily, making it suitable for the face, body, lips, hands, hair and dry areas.

Are your products natural?

Yes. Our skincare is created with a simple, pure and natural approach. Our Nilotica Shea Butter contains no artificial additives, no added preservatives and no synthetic fragrance.

Do your products contain fragrance?

No. We do not add synthetic fragrance. Nilotica Shea Butter has a naturally soft, light scent that fades quickly after application.

Are your products tested on animals?

No. RainforestCosme products are not tested on animals.

Which skin types are your products suitable for?

Nilotica Shea Butter is suitable for most skin types, including dry, normal, combination and sensitive skin. It is especially appreciated when the skin feels dry, uncomfortable or in need of softness.

Can I use Nilotica Shea Butter on my face?

Yes. Thanks to its soft, melting texture, it can be used on the face in a very small amount, ideally on slightly damp skin. A pea-sized amount is enough to nourish dry or uncomfortable areas.

Can I use it on my hair?

Yes. Nilotica Shea Butter can be used on dry ends, hair lengths or as a pre-shampoo treatment. Its softer texture makes it easier to apply than conventional shea butter.


Orders & Payment

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard and American Express, as well as Shop Pay. Available payment methods are displayed at checkout.

Can I modify or cancel my order?

Orders are prepared quickly. If you need to modify or cancel an order, please contact us as soon as possible at info@rainforestcosme.com. We will do our best to help, but changes cannot be guaranteed once the order has shipped.

Will I receive an order confirmation?

Yes. An order confirmation is automatically sent by email after your purchase. Please check your spam or junk folder if you do not receive it.


Shipping

What are the estimated delivery times?

Our usual delivery estimates are:

France: approximately 2 business days
Europe / European Union: approximately 3 to 5 business days
International outside the European Union: approximately 5 to 7 business days

These delivery times are estimates and may vary depending on the carrier, destination or customs procedures.

Do you ship internationally?

Yes. We ship internationally. For deliveries outside the European Union, customs duties, local taxes or import fees may apply. These charges are the customer’s responsibility.

How can I track my order?

Once your order has shipped, a tracking number will be sent to you by email. You can follow your parcel directly through the tracking link provided.

My parcel seems delayed. What should I do?

If your tracking information has not changed for several days, please contact us at info@rainforestcosme.com with your order number. We will check the situation with the carrier.


Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order. For hygiene reasons, the product must be unused, unopened and in its original packaging.

To start a return, please contact us at info@rainforestcosme.com with your order number.

Are return shipping costs covered?

Unless the return is due to our error or the product arrived damaged, return shipping costs are the customer’s responsibility.

What if my product arrives damaged?

Please contact us immediately at info@rainforestcosme.com with a photo of the damaged product and packaging. We will offer a replacement or refund as quickly as possible.

When will I receive my refund?

Once the return has been received and inspected, the refund will be issued to the original payment method. The time it takes to appear on your account may depend on your bank or payment provider.


Contact

How can I contact RainforestCosme?

For any question about our products, your order or professional enquiries, you can contact us at:

info@rainforestcosme.com

We will reply as soon as possible.


 

🇫🇷 Français

Nos produits

Qu’est-ce que le beurre de karité Nilotica ?

Le beurre de karité Nilotica est une variété rare de karité originaire d’Afrique de l’Est. Naturellement plus souple, plus crémeux et plus riche en acide oléique que le karité d’Afrique de l’Ouest, il fond facilement au contact de la peau et laisse un fini plus doux, confortable et moins lourd.

En quoi le karité Nilotica est-il différent du karité classique ?

Le karité classique est souvent plus ferme, plus cireux et plus long à faire pénétrer. Le karité Nilotica, lui, possède une texture naturellement plus fondante. Il s’applique facilement, s’étale en petite quantité et convient particulièrement aux soins du visage, du corps, des lèvres, des mains, des cheveux et des zones sèches.

Vos produits sont-ils naturels ?

Oui. Nos soins sont conçus avec une approche simple, pure et naturelle. Notre beurre de karité Nilotica est sans additifs artificiels, sans conservateurs ajoutés et sans parfum synthétique.

Vos produits contiennent-ils du parfum ?

Non. Nous n’ajoutons pas de parfum synthétique. Le beurre de karité Nilotica possède naturellement une odeur douce et légère, qui s’estompe rapidement après application.

Vos produits sont-ils testés sur les animaux ?

Non. Aucun produit RainforestCosme n’est testé sur les animaux.

Pour quels types de peau vos produits sont-ils adaptés ?

Le beurre de karité Nilotica convient à la plupart des types de peau, y compris les peaux sèches, normales, mixtes ou sensibles. Il est particulièrement apprécié lorsque la peau manque de confort, de douceur ou semble déshydratée.

Peut-on utiliser le beurre de karité Nilotica sur le visage ?

Oui. Grâce à sa texture souple et fondante, il peut être utilisé sur le visage en très petite quantité, idéalement sur peau légèrement humide. Une noisette suffit pour nourrir les zones sèches ou inconfortables.

Peut-on l’utiliser sur les cheveux ?

Oui. Le beurre de karité Nilotica peut être utilisé sur les pointes, les longueurs sèches ou en soin avant shampooing. Sa texture plus fondante le rend plus facile à appliquer qu’un karité classique.


Commandes et paiement

Quels moyens de paiement acceptez-vous ?

Nous acceptons les principales cartes bancaires, dont Visa, Mastercard et American Express, ainsi que Shop Pay. Les moyens de paiement disponibles s’affichent au moment du paiement.

Puis-je modifier ou annuler ma commande ?

Les commandes sont préparées rapidement. Si vous souhaitez modifier ou annuler une commande, contactez-nous dès que possible à info@rainforestcosme.com. Nous ferons notre possible pour vous aider, mais une modification n’est plus garantie une fois la commande expédiée.

Vais-je recevoir une confirmation de commande ?

Oui. Une confirmation est envoyée automatiquement par email après validation de votre commande. Pensez à vérifier votre dossier spam ou courrier indésirable si vous ne la recevez pas.


Livraison

Quels sont les délais de livraison estimés ?

Les délais de livraison habituels sont les suivants :

France métropolitaine : environ 2 jours ouvrables
Europe / Union européenne : environ 3 à 5 jours ouvrables
International hors Union européenne : environ 5 à 7 jours ouvrables

Ces délais sont donnés à titre indicatif et peuvent varier selon le transporteur, la destination ou les formalités douanières.

Livrez-vous à l’international ?

Oui. Nous livrons à l’international. Pour les livraisons hors Union européenne, des droits de douane, taxes locales ou frais d’importation peuvent s’appliquer. Ces frais sont à la charge du client.

Comment suivre ma commande ?

Dès l’expédition de votre commande, un numéro de suivi vous est envoyé par email. Vous pourrez suivre l’acheminement de votre colis directement via le lien fourni.

Mon colis semble bloqué. Que faire ?

Si votre colis n’évolue plus dans le suivi pendant plusieurs jours, contactez-nous à info@rainforestcosme.com avec votre numéro de commande. Nous vérifierons la situation avec le transporteur.


Retours et remboursements

Quelle est votre politique de retour ?

Nous acceptons les retours dans un délai de 30 jours après réception de la commande. Pour des raisons d’hygiène, le produit doit être non utilisé, non ouvert et dans son emballage d’origine.

Pour initier un retour, contactez-nous à info@rainforestcosme.com en indiquant votre numéro de commande.

Les frais de retour sont-ils à ma charge ?

Sauf erreur de notre part ou produit endommagé à la réception, les frais de retour sont à la charge du client.

Que faire si mon produit arrive endommagé ?

Contactez-nous dès réception à info@rainforestcosme.com avec une photo du produit endommagé et de l’emballage. Nous vous proposerons un remplacement ou un remboursement dans les meilleurs délais.

Quand serai-je remboursé ?

Une fois le retour reçu et vérifié, le remboursement est effectué sur le moyen de paiement utilisé lors de la commande. Le délai d’apparition sur votre compte dépend ensuite de votre banque ou prestataire de paiement.


Contact

Comment contacter RainforestCosme ?

Pour toute question concernant nos produits, votre commande ou une demande professionnelle, vous pouvez nous écrire à :

info@rainforestcosme.com

Nous vous répondrons dans les meilleurs délais.


 

Questions

Produit et origine

What is Nilotica shea butter?
Nilotica shea butter is the soft, creamy butter obtained from the East African shea tree, Vitellaria paradoxa subsp. nilotica. RainforestCosme offers it as a 100% single-ingredient cosmetic with no added fragrance, water or fillers.

Lien direct

Where does RainforestCosme Nilotica shea butter come from?
It is produced in Uganda from East African Nilotica shea nuts, then handcrafted and quality-controlled in Toulouse, France. Batch analyses are carried out in a laboratory in Bordeaux.

Lien direct

What is the ingredient list?
One ingredient: Butyrospermum Parkii (Shea) Butter, obtained from Vitellaria paradoxa subsp. nilotica. It contains no added perfume, water, colourant or preservative.

Lien direct

Is it raw and unrefined?
Yes. RainforestCosme Nilotica shea butter is sold as pure, raw and unrefined. Its natural colour, scent and texture can vary slightly from one harvest to another.

Lien direct

What does Nilotica smell like?
It has a light natural scent that is generally subtler than classic unrefined West African shea butter. The scent usually fades after application.

Lien direct

Why can colour or texture vary between batches?
Nilotica is a natural, unrefined ingredient. Harvest, temperature and natural composition can produce small variations without changing its intended cosmetic use.

Lien direct

Différenciation

Is Nilotica naturally soft at room temperature?
Yes. It is naturally softer than classic shea butter and may become very creamy or partly liquid in a warm room. This is a physical change, not automatically a sign of spoilage.

Lien direct

Is Nilotica just a raw ingredient?
No. It can be used as a cosmetic raw material, but its naturally soft, elegant texture also makes it suitable as a finished one-ingredient daily care ritual for skin, lips, hair and dry areas.

Lien direct

Utilisation peau

How should I apply Nilotica shea butter to the skin?
Warm a pea-sized amount between clean fingertips, then press or massage it onto the skin. Start small: more can always be added.

Lien direct

Can I use Nilotica on my face?
Yes, a very small amount can be used on the face as an emollient. Patch-test first, especially if your skin is reactive or acne-prone, and avoid the eye area.

Lien direct

Can I use it on my lips?
Yes. Apply a trace amount to dry lips as a simple one-ingredient lip-care ritual. For external use only.

Lien direct

Can it be used for massage?
Yes. Its low melting point and slip make it suitable for massage. Warm a small quantity between the hands and add more gradually.

Lien direct

Can I use it on hands, feet and nails?
Yes. Massage a small amount into dry hands, heels, cuticles or nails. It is especially practical as an overnight treatment for very dry areas.

Lien direct

Cheveux

Can I use Nilotica shea butter on hair?
Yes. Use a trace amount on dry lengths and ends, or as a pre-shampoo treatment. Fine hair generally needs less product than thick, curly or very dry hair.

Lien direct

Will Nilotica make my hair greasy?
Not necessarily. Greasiness usually comes from using too much or applying it too close to the scalp. Start with less than a pea-sized amount on lengths and ends, then adjust to your hair density and porosity.

Lien direct

How long should I leave it on before shampooing?
Start with 20 to 30 minutes on the lengths and ends. Very dry hair may benefit from a longer treatment, but more time and more product are not always better.

Lien direct

Can I leave a little Nilotica in my hair?
Yes. Rub a trace between the fingertips and smooth it over dry ends or flyaways. Use the smallest possible amount, especially on fine hair.

Lien direct

Is it suitable for curly or textured hair?
Yes. Its soft texture makes it easy to distribute over curls, coils and dry ends. The correct amount depends on density, porosity and the finish you want.

Lien direct

Maquillage et parfum

Can I use Nilotica as a perfume base?
A very thin layer on pulse points can give fragrance an emollient base on dry skin. Apply the butter first, then perfume, and check compatibility on a small area.

Lien direct

Conservation

Does Nilotica shea butter need refrigeration?
Usually no. Store it tightly closed in a cool, dry, dark cupboard. Refrigeration is only a temporary option during extreme heat and may make the texture much firmer.

Lien direct

What if my Nilotica arrives melted?
Melting during hot weather is normal for this low-melting butter. Keep the container upright, let it return gradually to a cool room temperature and avoid repeated heating and cooling.

Lien direct

Why can shea butter become grainy?
Graininess can develop when different natural fats crystallise at different rates after temperature fluctuations. The grains melt on skin and do not necessarily indicate spoilage.

Lien direct

How long can I use the 125 ml tube after opening?
Use the 125 ml tube within 6 months after opening, as indicated by the period-after-opening symbol, and keep the cap clean and closed.

Lien direct

Sécurité

Is RainforestCosme Nilotica shea butter for external use only?
Yes. It is a cosmetic product for external use. Do not ingest it.

Lien direct

Should I patch-test it?
Yes, especially if you have sensitive or reactive skin. Apply a small amount to a limited area and wait before broader use. Stop using it if irritation develops.

Lien direct

Can I use it around the eyes?
Avoid direct contact with the eyes. If product enters the eyes, rinse carefully with clean water.

Lien direct

Formats

What RainforestCosme formats are available?
RainforestCosme offers a 125 ml aluminium cosmetic tube for daily rituals, a 1 kg jar for frequent use, massage, spa or small-batch formulation, and a Duo pairing the two formats. Availability can vary by market.

Lien direct

Is the butter in the tube the same as in the jar?
Both formats contain 100% Nilotica shea butter. The packaging and intended convenience differ; natural batch and temperature variations can slightly affect appearance or texture.

Lien direct

Which format is best for personal use?
Choose the 125 ml tube for portable, controlled daily application. Choose the 1 kg jar for regular body, hair, massage or multi-person use. The Duo combines both formats in one purchase.

Lien direct

Positionnement

Is Nilotica a multipurpose cosmetic?
Yes. One ingredient can support several rituals: face, lips, body, hands, feet, nails, hair ends, pre-shampoo, massage and after-shave care. Use small amounts and adapt the method to the area.

Lien direct

What makes RainforestCosme different?
RainforestCosme specialises in Nilotica rather than treating it as ordinary commodity shea butter. The focus is provenance, quality control, a minimal one-ingredient formula and versatile daily rituals.

Lien direct

Is RainforestCosme Nilotica fragranced?
No fragrance is added. Any scent comes naturally from the raw, unrefined butter and normally fades after application.

Lien direct